Terms and Conditions of Use for NostraBiome SRL:
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*Last Updated: 24.01.2024
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**1. Acceptance of Terms:**
By accessing or utilizing any services provided by NostraBiome Srl ("NostraBiome," "we," or "us"), including the purchase of microbiome test kits and potential microbiome modulation packages, you agree to adhere to and be bound by these comprehensive Terms and Conditions.
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**2. Services Overview:**
NostraBiome offers microbiome test kits specifically intended for personal use, processed by certified laboratories. These tests are designed for initial profiling use and form part of a comprehensive diagnostic framework that assists in identifying potential health concerns. It is essential to understand that the results from these tests are not meant as a standalone diagnosis but offer valuable insights for further analysis by medical professionals.
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**3. Microbiome Modulation Information:**
Information related to microbiome modulation is derived from a proprietary machine learning model. This model utilizes medically validated information and public medical databases of bacteria, fungi, and viruses, ensuring the precision and reliability of the provided information.
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**4. Telemedicine Services:**
Our telemedicine services, including consultations with our internal doctors or your healthcare provider, are designed to assist in interpreting microbiome test results and the subsequent decision-making process. Telemedicine services are currently limited to the European Union (EU). Any advice or recommendations provided outside these countries should be validated with a professional doctor in the respective country.
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**5. Medical Recommendations:**
Any recommendations provided by NostraBiome, signed by a doctor, represent a medical prescription and diagnosis. These recommendations are derived from a thorough analysis of the microbiome test results. Users should adhere to these recommendations and seek further clarification from their healthcare provider if needed.
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**6. Standard Medically Approved Schemas:**
The recommendations and treatment plans provided by NostraBiome are based on standard medically approved schemas. These schemas are developed from double-validated elements, which may include pathogenic or infectious nature. Users should be aware that the treatment plans are designed to adhere to established medical practices and guidelines. However, NostraBiome emphasizes that these recommendations do not replace the necessity for in-person clinical examination and consultation with a licensed healthcare professional.
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**7. User Responsibilities:**
Users agree to provide accurate and truthful information during the use of NostraBiome's services. The user is responsible for the proper and legal use of the information provided, and any misuse, unauthorized access, or fraudulent activities are strictly prohibited.
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**8. Data Privacy:**
NostraBiome adheres to strict data privacy regulations, outlined in our Privacy Policy, to ensure the confidentiality and security of your personal information. By using our services, users acknowledge and agree to the terms of our Privacy Policy.
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**9. Payment and Fees:**
Payment for our services must be made in accordance with our pricing and payment policies. NostraBiome reserves the right to modify pricing and fees, with notice provided to users. Users acknowledge and agree to these payment terms upon using NostraBiome's services.
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**10. Disclaimer of Warranties:**
NostraBiome provides services "as is" and makes no warranties, express or implied, regarding the accuracy, completeness, or fitness for a particular purpose of the information provided. Users understand that NostraBiome's services are based on available scientific knowledge and are subject to inherent limitations.
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**11. Limitation of Liability:**
NostraBiome shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use or inability to use our services. Users acknowledge and agree that the use of NostraBiome's services is at their own risk.
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**12. Modifications to Terms:**
NostraBiome reserves the right to modify these Terms and Conditions at any time. Users will be notified of changes, and continued use of our services implies acceptance of the modified terms. NostraBiome encourages users to review the terms periodically to stay informed of any updates.
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**13. Governing Law:**
These Terms and Conditions are governed by and construed in accordance with the laws of Romania, without regard to its conflict of law principles. Users consent to the exclusive jurisdiction of the Romanian courts for any disputes arising under or in connection with these terms.
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**14. Return policy.**
NostraBiome allows the return of microbiome kits only if the prelevation kit envelope has not been opened or used. This policy is crucial because the kits contain sterile environments that can be compromised once opened, rendering them unsuitable for further use. Additionally, the service includes both a physical component (the microbiome kit) and a digital component (the data processing and analysis). Once the data from the kit has been processed and generated, the digital service is considered accepted by the customer, and thus, it cannot be returned. This ensures the integrity and accuracy of the microbiome data collected and processed and a fair representation and exdcution of the service to the customers.
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By utilizing the NostraBiome services you accept and acknowledge that you have read and that you accept those services and terms